Accessing your Email

Submitted by David on Thu, 09/23/2010 - 22:59

Smooth Stone Services provides two ways for your to send and receive email.

 

Webmail

To check your email using our webmail system, please login securely at https://www.smoothstoneservices.com/webmail, and enter your full email address as your username, and your password. If you are unsure what your password is, please contact us by submitting a Support Ticket at https://www.smoothstoneservices.com/support.

 

Mail Client (e.g. Microsoft Outlook, Outlook Express, etc...)

When using a Mail Client, we recommend that you use IMAP. Here are those details:

 

  • Server: mail.smoothstoneservices.com
  • The encryption should be set to STARTTLS on port 993
  • Your username is your full email address (example@your-domain.com)

 

Smooth Stone Services hosts an encrypted POP3 / SMTP server as well. Below are the details, if you would prefer to use POP3 over IMAP.

  • Incoming mail server: mail.smoothstoneservices.com
    • This must be set to require authentication on an encrypted (SSL/TLS) connection.
    • The Incoming server (POP3) listens on port 995
    • Your username is your full email address (example@your-domain.com)
  • Outgoing mail server: mail.smoothstoneservices.com
    • You should use the same settings as your incoming mail server.
    • Our Outgoing server (SMTP) listens on port 587, and requires an encrypted (SSL) connection.
    • Again, make sure that your username is set to be your full email address.

Please note that the default is usually port 25, so you will need to make sure you change this in the Advanced section when you create / edit your email address.